All products are deemed to be free of defects in the materials used and the process of making each planter. If a customer has a question about their product, they should contact the manufacturer by calling 1-877-431-4433 or sending pictures of their product to NatureInnovations@exodusdirect.com. The manufacturer has the right to examine and determine if the warranty claim is valid and if there are defects in either the manufacturing or materials used on each product. If it is determined that the product was defective, we will replace the product for the customer. Please feel free to review our Return Policy and Return of Goods Authorization Form for complete details of Limited Lifetime Warranty coverage and our return process.